ACCESSIBILITY AND SCHEDULING:

Work will not be scheduled until a signed Sales Agreement is received with your deposit of 50% for work over $500, if applicable, we will schedule your work.  Access to your home is required during normal business hours (8 am to 5 pm, M-F).  You are not required to be present during our work, but we will not work should there be minors present without adult supervision.  You are required to provide a 5-foot clearance on the interior and a 3-foot clearance on the exterior to access windows we are working on.  We will not move any of your personal belongings and reserve the right to reschedule your work should access be restricted.   

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CANCELLATION POLICY:

With your request for service we are allocating materials and reserving a working date(s) to perform your work for which time and materials would otherwise be reserved for others.  By reserving said time and materials in advance without full payment, Hoffman's Windows & Doors will hold you responsible to accept and adhere to these terms of sale.  There will be a 50% restocking fee if I elect to not move forward with installation. Down payments (if tendered) are not refundable if special order materials such as sashes and/or glass have been ordered and put into production. 

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